‘User Experience’ posts

Customer Experience: Where Content, Commerce & Community Collide

Posted by Kevin Carlson on 07 Nov 2011

Three major components of today’s customer experience management efforts are the three “C”‘s:  Content, Community and Commerce.  It goes without saying that all three are important for success in today’s world of online commerce but all too many implementations are ineffective because they ignore an unspoken, and perhaps the most important “C”, the Convergence of each of these key areas. | View post »

Metaphors That Mislead Us: User, Audience, Visitor, Shopper?

Posted by John Eckman on 14 Mar 2011

"I Am" photo by Allison Felus, cc-by (http://www.flickr.com/photos/wrestlingentropy/405308094/) The metaphors we use to describe digital technology end up misleading us. We attempt to understand new technologies by bringing the context of previous experiences and hoping to find relevant analogies, but those analogies often carry other unintended meanings and can obscure possibilities. For example, we think [...]

Nordstrom Conversation-focused Redesign

Posted by John Eckman on 24 Aug 2010

I’m absolutely loving the new Nordstrom.com, launched over the weekend. They’ve dramatically simplified navigation on the homepage, offering the user the choice of Department, Brand, or Conversation: The main content in the center offers a flash-driven set of vignettes, allowing the Nordstrom team the ability to set up editorially driven, fashion magazine style interactions which | View post »

The Future of Content is here

Posted by Jim Munz on 27 Jan 2010

This example of a Tablet version for Times Sports Illustrated that represents the future of content in my mind. This is a true multimedia experience that will be demanded by consumers not just on tablet devices but web sites, phones, and TV. The future is here are you ready for it?

Times Wire, Experimenting in Public, and the Old Gray Lady

Posted by John Eckman on 15 May 2009

In addition to the 2.0 release of the Times Reader, which also went live this week, the NY Times released Times Wire, another new user experience for consuming news from the NY Times. While Times Reader focused on creating a desktop experience that had some of the richness of the print edition, this one is [...]

Weaving Identity into the Browser

Posted by John Eckman on 14 May 2009

(via Dion Almaer and ReadWriteWeb) Mozilla Labs posted a screencast yesterday of a new feature as part of the Weave project, which enables OpenID at the browser level, which will have potentially significant impact on adoption and use of portable identity technology. Weave is a Mozilla Labs project, started back in December of 2007, which [...]

Leveraging APIs to Grow Your Digital Footprint

Posted by John Eckman on 13 Apr 2009

While non-profit, community-oriented public radio stations aren’t usually seen as being at the forefront of Internet technology, National Public Radio has been quietly making very impressive moves in adjusting to a new set of user expectations and technologies we’ve termed the Assembled Web. As consumers have become increasingly sophisticated in their consumption (and control) of | View post »

Optaros' latest Assembled Web Solution awarded Best of Swiss Web

Posted by Optaros on 03 Apr 2009

The Best of Swiss Web Awards are the most coveted awards for e-business, Internet and mobile projects in Switzerland since 2001. A total of 277 projects were submitted to the jury this year in eight categories. A panel of 80 experts has revealed this year’s winners of the Best of Swiss Web Awards and me2me was | View post »

MMS on the iPhone screencast – what it could look like

Posted by Optaros on 19 Mar 2009

A lot of interesting and promising features for the iPhone 3.0 OS were presented on March 17.  One of them is the planned MMS support.  As always, the news release from Apple was speculated upon in a number of blogs and articles.  iPhone as broadband modem for your laptop, MMS in general and for AT&T, | View post »

Next Generation Mobile Applications

Posted by Optaros on 10 Feb 2009

Mobile Applications are no longer stand alone experiments. As part of our Assembled Web Vision, we help our clients leverage the mobile channel as an integral part of the customer experience that spans web, mobile and offline. As consumer behavior that flows across these modes must be taken as a design assumption now, me2me – | View post »

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