‘UK’ posts

EU Balancing Consumer and Market Protection

Posted by Kevin Carlson on 08 Jun 2011

The European Parliament has failed to pass controversial legislation that aimed to make merchants responsible for return shipping on items valued at over 40€. The proposed legislation was being considered along with a number of other potential amendments to the European … Continue reading →

Multi-Channel Done Right

Posted by Kevin Carlson on 15 Apr 2011

During one of my visits to London a few months ago, I visited a Debenhams store and wrote about the constant in-store blaring touting their new iPhone app, which was pretty interesting. I downloaded the app at the time, explored … Continue reading →

Online Influence on Traditional Retail Channels

Posted by Kevin Carlson on 31 Mar 2011

Internet retailer reports this week that 25% of UK advertising budgets go to the web. That percentage may not seem like a lot until you consider it is fairly disproportional to the total eCommerce spend in the UK, which comes … Continue reading →

UK an eCommerce Powerhouse?

Posted by Kevin Carlson on 02 Nov 2010

What country has the largest per capita consumption of goods via online channels? To my American friends, this may come as a shock, so please have a seat. The United Kingdom was recently reported to have the largest spending per … Continue reading →

Assembly Oriented Architecture

Posted by Jeff Potts on 18 Dec 2009

The trouble with software architecture is that it keeps getting re-invented and new acronyms appear followed by a slew of large unreadable books explaining why this new architecture is going to change everything. This is actually a widespread phenomenon in the software industry of many emerging approaches/solutions/tools/languages/frameworks/patterns/protocols where adoption rules supreme resulting in a form | View post »

VRM – controlling your own data

Posted by Andrew Webb on 16 Oct 2009

I first came across the concept of Vendor Relationship Management (VRM) in a new chapter by Doc Searls for the 10th Anniversary Edition of the Cluetrain manifesto. Meeting Doc Searls recently and then attending the London VRMHub meetup has given me a better idea of what is happening in the VRM space. Having worked in the | View post »

5 barriers to entry for corporate social media

Posted by Andrew Webb on 14 Sep 2009

For many organisations the biggest concern is over losing control if they enter the social media jungle. Drilling deeper these concerns include the following Fear of opening the floodgates to customer views in public Ability (and therefore associated cost) to respond and engage with the volume of discussions being generated Damage to their image/values caused | View post »

Web Content Management evolved

Posted by Andrew Webb on 25 Aug 2009

Web Content Management (WCM) seems to mean different things to different people. This of course can lead to confusion. The term Web Content Management has been around for a while, since the mid 1990′s, but two key things have changed since the term was first adopted namely the web and the type of content available | View post »

Architecting to scale in the cloud

Posted by Andrew Webb on 14 Jul 2009

Cloud computing is most often associated with scalability (see Amazon CTO Werner Vogel’s definition of scalability). One commonly held view is that you can simply move an application onto cloud based infrastructure and it will then “magically” scale on demand. The reality is that there is no free lunch. Simply throwing additional CPU cycles or | View post »

Twitter Post Optimization

Posted by Andrew Webb on 03 Jun 2009

As Twitter evolves and potential applications of the platform emerge it is already clear that it provides a powerful channel to build and contribute to a community of like minded individuals and organisations. It’s openness creates opportunities for establishing far broader communities than other invite only based social network platforms. The philosophy behind engaging with | View post »