‘support’ posts

Why Communities Fail

Posted by John Eckman on 17 Jul 2008

Ben Worthen had an article the other day in the Wall Street Journal about the kinds of online communities companies are starting to build – “Why Most Online Communities Fail.” He provided some potentially disturbing statistics from a recent study: Thirty-five percent of the online communities studied have less than 100 members; less than 25% | View post »

Post Merger Integration – Technology Strategy & Planning – Part 2

Posted by Optaros on 08 Jul 2008

Once a detailed transition or integration plan is created, efforts at this point should consider: Efficiency of Architecture: What is needed to bridge a particular gap between the baseline and vision?  Are architectural changes necessary and, if so, how will those changes be executed with little to no disruption to the business?   If integration is | View post »

CIO Open Source Interview Part 3 – Support

Posted by Marc Osofsky on 07 Jul 2008

Here is a snippet of the conversation I had with Steve Snyder, CIO of the Massachusetts Convention Center Authority, describing his decision around support for the application we assembled for him.

Keys to Support

Posted by Optaros on 10 Jan 2008

The keys to successfully supporting a solution assembled from open source solution include: Building a quality solution from the start, selecting the right components at the right level for the particular solution Understanding open source projects and communities and leveraging them effectively Managing and tracking the components utilized. This includes maintaining awareness of roadmaps for | View post »

Support for Open Source Assembly

Posted by Optaros on 10 Jan 2008

While Open Source have become accepted in most corporations, there are still some fears and misconceptions about supporting a full enterprise-scale solution. Because such solutions are typically made up of multiple open source components, it’s no longer a process of just downloading the latest version or a patch. The complexities involved are much greater than | View post »

SugarCRM and Optaros Expand Strategic Partnership

Posted by Optaros on 10 Jan 2008

Optaros and SugarCRM extended the strategic partnership in December 2007. Optaros and SugarCRM have had a partnership in place since late 2005, and with the new Gold status partnership in place, we strengthen our ability to jointly deliver solutions based on SugarCRM for our clients. The expanded partnership will also offer SugarCRM and Optaros customers | View post »

Close

Contact Us