‘crm2.0’ posts

SugarCRM consultant Optaros is practicing what we preach

Posted by Optaros on 14 Nov 2008

Download a case study of our SugarCRM deployment at the State of Vaud. Today we announced, with SugarCRM, Optaros’ implementation of SugarCRM. As we have already implemented a number of CRM solutions based on SugarCRM for our clients, one might think “what took you so long to use it internally / eat your own dog | View post »

Open Source Business Intelligence with JasperReports – a major component in our assembled solutions

Posted by Optaros on 24 Oct 2008

In recent engagements, at State of Vaud and City of Lausanne, Optaros has successfully assembled JasperReports, to the overall solution delivered to the Customers, as main component for providing high performance and business oriented reporting. JasperReports, an open source business intelligence solution, provides a mature reporting engine, fast to implement and with many extension capabilities. | View post »

What's wrong with CRM as we know it?

Posted by Optaros on 02 Jun 2008

For anyone familiar with the Web2.0 paradigm and its impact on user behavior, it should come as no surprise that CRM is also going through a major change. This change is primarily driven by two factors. the emerging social, collaborative web user the rapid technical advances such as web access ubiquity, broadband connections enabling rich | View post »