‘CRM’ posts

Open Source Year 2008 in Review: More Adoption, Success, Innovation, and Alternatives

Posted by Optaros on 21 Dec 2008

2008 was an important year for Open Source and a successful one in addition. We have seen more adoption, more commercial success, more innovation, more collaboration and more options for the IT buyer. And it’s not the end, more success is still to come. The following paragraphs are summarizing what we have seen in the | View post »

SugarCRM consultant Optaros is practicing what we preach

Posted by Optaros on 14 Nov 2008

Download a case study of our SugarCRM deployment at the State of Vaud. Today we announced, with SugarCRM, Optaros’ implementation of SugarCRM. As we have already implemented a number of CRM solutions based on SugarCRM for our clients, one might think “what took you so long to use it internally / eat your own dog | View post »

REFEN, an enterprise SugarCRM implementation

Posted by Optaros on 17 Sep 2008

REFEN is a component based assembly application, using SugarCRM as core component that has been designed, developed and Q/A tested in 10 weeks following OptAM methodology with a development team of 3-4 people. REFEN provides a web 2.0 interface for the work office department of the State of Vaud (Switzerland). The REFEN system: manages firms | View post »

Open Source CRM eGovernment success story

Posted by Optaros on 03 Sep 2008

In December 2007, Optaros delivered a first – Swiss enterprise scale – implementation of SugarCRM for the State of Vaud. The system, called REFEN, has been in production since begining of 2008. Today, a combined team of State and Optaros people is working on the upgrade of the initial release. REFEN evolutions clearly demonstrate the | View post »

What's wrong with CRM as we know it?

Posted by Optaros on 02 Jun 2008

For anyone familiar with the Web2.0 paradigm and its impact on user behavior, it should come as no surprise that CRM is also going through a major change. This change is primarily driven by two factors. the emerging social, collaborative web user the rapid technical advances such as web access ubiquity, broadband connections enabling rich | View post »

Optaros at SugarCON 2008

Posted by Optaros on 12 Feb 2008

I spent the Wednesday – Friday last week at the SugarCON conference in San Jose. Overall, I found it a good event with relevant and entertaining speakers, topics, and lots of opportunities to hook up both with the SugarCRM team and other players in that eco-system: – SugarCRM CEO John Roberts illustrated the SugarCRM success | View post »

Open Source Ecommerce – Assembled

Posted by Marc Osofsky on 06 Feb 2008

In a very competitive sector, flexibility, extensibility and time to market have been the main drivers when we assembled the Wonderbox ecommerce platform. <!–break–> The SOA architecture we implemented (based on Mule ESB) integrates the different services provided by packages such as SugarCRM(CRM, SFA, Partner management), SAGE(finance), SCPA(logistics), ATT(Traceability), osCommerce(order tacking), Ogone(payment) as well as | View post »

Open Source Ecommerce – SugarCON

Posted by Optaros on 01 Feb 2008

At Wonderbox, a life experience provider in France, the Optaros team assembled a complete Multichannel eCommerce solution from open source components (SugarCRM, osCommerce, Jasper Reports, Mule ESB), adding business process reengineering as well as IT architecture expertise. I will be presenting the case study around Wonderbox at SugarCRM’s SugarCON conference (http://www.sugarcrm.com/crm/events/sugarcon/) in San Jose on | View post »

Open Source CRM – How it fits into the overall CRM solution market

Posted by Optaros on 29 Jan 2008

Many people are still unclear on the role of open source business applications in relation to the proprietary offerings available. In a recent article in destinationCRM.com, I’ve provided Optaros’ point of view of open source CRM in an overall CRM solution context. Over the last couple of years, several strong open source products and projects | View post »

SugarCRM and Optaros Expand Strategic Partnership

Posted by Optaros on 10 Jan 2008

Optaros and SugarCRM extended the strategic partnership in December 2007. Optaros and SugarCRM have had a partnership in place since late 2005, and with the new Gold status partnership in place, we strengthen our ability to jointly deliver solutions based on SugarCRM for our clients. The expanded partnership will also offer SugarCRM and Optaros customers | View post »