The MCCA owns and oversees the operation of the Boston Convention & Exhibition Center (BCEC), which was recognized by the 2007 Spotlight Awards as the "Convention Center of the Year", the John B. Hynes Veterans Memorial Convention Center, The MassMutual Center and the Boston Common Garage.
James E. Rooney, Executive Director
"We're building this innovative new system with our customers in mind - we're confident that they'll benefit from an ease of doing business, better access to information and an improved service experience all around."
James E. Rooney Executive Director
Optaros is assembling a comprehensive Event Management System (EMS) for the Massachusetts Convention Center Authority (MCCA). The innovative EMS will be designed and assembled from open source components, and will fully support MCCA's core business operations in the event management lifecycle.
The EMS will enable MCCA staff to quickly and easily determine facility availability and book new events. Users will interact using a common interface for all modules, streamlining service order fulfillment and improving service delivery performance. The virtually centralized event management system will foster enterprise-wide collaboration and enhance internal communication across the entire organization, strengthening internal controls and minimizing the risk of procedural errors. Additionally, the EMS will manage workflow, customer contacts, business intelligence using JasperSoft solutions, among other business components.