Subscribe to Optaros RSS feedThe larger telecom operators have been reinventing themselves over the last couple of years again and again. They constantly look to replace voice revenue and profit lost due to competition, they fight price declines, migration and substitution effects. It’s a fine line of introducing new products as needed and demanded and at the same time not to cannibalize the own existing offering. After unbundling and specialization in the 90ties, incumbent operators today go after service bundling and multiple screen plays to tie their customers into their product and services portfolio. With a strong focus on services and entertainment, media is still big for a lot of them.
The Optaros assembled solution Room 2.0 for Swisscom Hospitality Services is a good example how next generation internet solutions can help telecom operators to maintain overall growth: SHS is providing their customers a portal to facilitate the transition from the old model “connectivity” (+services) to the new model “premium services” (+connectivity). It helps both retaining existing revenue sources while offering additional services and creating demand for a premium offering. Thanks to Assembly, Open Source and Open Standards support, this platform could be launched rapidly. It is easily adoptable to acquire additional services.
Recently, in addition the telco ecosystem is being extended widely by different “open” players and is therefore more and more difficult to control. Especially in the mobile segment for consumers, data transfer is not only well supported but even encouraged. E.g. iPhone users talk less and surf more. Phones become small computers; computers and especially laptops become capable of using 3G networks and to leverage them for data transfer. The device through which the end users consume the operator’s services is less and less a standard handset and the handsets are less and less to be considered a controlled environment. With multiple browsers and application frameworks and especially open operating systems, the users take control more and more. Latest examples are the announcements of Google Gears for mobile devices or Microsoft’s Silverlight for Symbian. And the open handset alliance’s and Google’s Android is not just a new operating system. In a few years, the handset will be as open as personal computers have been for quite a while. And this introduces a new way of thinking. Away from the operators controlling the requirements for the handset manufacturer towards the user taking this cepter. The user is promoted into the center of the mobile eco system. The operator demoted to application network provider level. To come back to the iPhone case: according to this study by Rubicon, every second iPhone user has installed third party software on their designer smart phone and two thirds wish to do so in the future.
With Swisscom Labs, a large incumbent operator in Switzerland is showing how to consider this openness as an opportunity. They have applied the open innovation model to their product and services development process though this Web 2.0 telco forum. Swisscom knows sooner and better what their customers think of their new services and product and what else they expect to find. The platform is based on standard open source web frameworks and was designed and deployed by Optaros in less than 8 weeks.