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Why Communities Fail
Posted 17 Jul 2008 by John EckmanTags: Business Model, Community, Corporate Websites, Social Networking, Strategy, support, User Experience, User-Centered Design, Web 2.0

Ben Worthen had an article the other day in the Wall Street Journal about the kinds of online communities companies are starting to build - "Why Most Online Communities Fail." He provided some potentially disturbing statistics from a recent study: + Read more

Post Merger Integration – Technology Strategy & Planning – Part 2
Posted 08 Jul 2008 by Kevin CarlsonTags: Acquisition, Application Stategy, Architecture, Assembly Methodology, IT Strategy, Merger, Strategy, support

Once a detailed transition or integration plan is created, efforts at this point should consider:Efficiency of Architecture: What is needed to bridge a particular gap between the baseline and vision?  Are architectural changes necessary and, if so, how will those changes be executed with little to no disruption to the business?   If integration is necessary, can a tertiary technology be introduced to simplify the effort? + Read more

CIO Open Source Interview Part 3 - Support
Posted 07 Jul 2008 by Marc OsofskyTags: support

Here is a snippet of the conversation I had with Steve Snyder, CIO of the Massachusetts Convention Center Authority, describing his decision around support for the application we assembled for him. + Read more

Keys to Support
Posted 10 Jan 2008 by Optaros Tags: Assembly Methodology, support

The keys to successfully supporting a solution assembled from open source solution include: + Read more

Support for Open Source Assembly
Posted 10 Jan 2008 by Optaros Tags: Assembly Methodology, Open Source, support

While Open Source have become accepted in most corporations, there are still some fears and misconceptions about supporting a full enterprise-scale solution. Because such solutions are typically made up of multiple open source components, it's no longer a process of just downloading the latest version or a patch. The complexities involved are much greater than using an individual components. Likewise, there is no single vendor to turn to when something goes wrong. Other typical concerns include: + Read more

SugarCRM and Optaros Expand Strategic Partnership
Posted 10 Jan 2008 by Optaros Tags: CRM, PHP, sales force automation, Sugar CRM, support

Optaros and SugarCRM extended the strategic partnership in December 2007. Optaros and SugarCRM have had a partnership in place since late 2005, and with the new Gold status partnership in place, we strengthen our ability to jointly deliver solutions based on SugarCRM for our clients. The expanded partnership will also offer SugarCRM and Optaros customers a single line of support through Optaros. + Read more