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SugarCRM consultant Optaros is practicing what we preach
Posted 14 Nov 2008 by Optaros Tags: CRM, crm2.0, Customer Relationship Management, Marketing, sales force automation, Sugar CRM, SugarCRM

Download a case study of our SugarCRM deployment at the State of Vaud. + Read more

Open Source Business Intelligence with JasperReports - a major component in our assembled solutions
Posted 24 Oct 2008 by Optaros Tags: crm2.0, Customer Relationship Management, E-Government, eGovernment, Liferay, SugarCRM

In recent engagements, at State of Vaud and City of Lausanne, Optaros has successfully assembled JasperReports, to the overall solution delivered to the Customers, as main component for providing high performance and business oriented reporting. + Read more

What's wrong with CRM as we know it?
Posted 02 Jun 2008 by Optaros Tags: CRM, crm2.0, customer care, Customer Relationship Management, Marketing, Next Generation CRM, Open Source, sales force automation

For anyone familiar with the Web2.0 paradigm and its impact on user behavior, it should come as no surprise that CRM is also going through a major change. This change is primarily driven by two factors. + Read more