I  first came across the concept of Vendor Relationship Management (VRM) in a new chapter by Doc Searls for the 10th Anniversary Edition of the Cluetrain manifesto.  Meeting Doc Searls recently and then attending the London VRMHub meetup has given me a better idea of what is happening in the VRM space.  Having worked in the | View post »

For many organisations the biggest concern is over losing control if they enter the social media jungle.  Drilling deeper these concerns include the following Fear of opening the floodgates to customer views in public Ability (and therefore associated cost) to respond and engage with the volume of discussions being generated Damage to their image/values caused | View post »

Web Content Management (WCM) seems to mean different things to different people.  This of course can lead to confusion.  The term Web Content Management has been around for a while, since the mid 1990′s,  but two key things have changed since the term was first adopted namely the web and the type of content available | View post »

Cloud computing is most often associated with scalability (see Amazon CTO Werner Vogel’s definition of scalability).  One commonly held view is that you can simply move an application onto cloud based infrastructure and it will then “magically” scale on demand.   The reality is that there is no free lunch.  Simply throwing additional CPU cycles or | View post »

As Twitter evolves and potential applications of the platform emerge it is already clear that it provides a powerful channel  to build and contribute to a community of like minded individuals and organisations.  It’s openness creates opportunities for establishing far broader communities than other invite only based social network platforms. The philosophy behind engaging with | View post »

Eventually you realise that email just doesn’t cut it when it comes to collaborating, especially when working with a team of people even for a short period of time on only a small number of documents.  What you really need is a team collaboration space. A team collaboration tool should offer some or all of | View post »

Open source is becoming much more mainstream now than a few years ago.  It has moved beyond it’s pure dev tools and infrastructure heritage of Linux, GNU and Apache.  It now has offerings in many of the traditional enterprise application spaces and productivity tools.  These include CRM, ERP, eCommerce, BPM, ECM, ESB and BI. The | View post »

Consciously or unconsciously businesses and people in general are using more and more applications within the cloud. Everything from corporate intranets, CRM and company email through to Facebook, LinkedIn and Twitter are all delivered through the cloud to a browser. The challenge for businesses is how best to leverage the solutions available within the cloud, | View post »